FMM WORKSHOP ON SHARPEN YOUR SKILLS TO DEFUSE, MANAGE AND RESOLVE CONFLICTS AT WORK

Programme Details

For the Attention of Personnel Managers, Executives, Head of Department from Sales, Marketing, Customer Service, Production, Technical, Engineering, Planning, Purchasing, Quality Assurance, IT and etc

FMM WORKSHOP ON SHARPEN YOUR SKILLS TO DEFUSE, MANAGE AND RESOLVE CONFLICTS AT WORK

Conflict is a normal part of every workplace. Differences in opinions, expectations, and communication styles can sometimes lead to misunderstandings between colleagues, customers, supervisors, or team members. When not managed it properly, conflict can affect teamwork, productivity, employee morale, and business performance. This Conflict Resolution course provides practical techniques and effective communication strategies to help participants manage workplace conflicts professionally and confidently. Participants will learn how to resolve disagreements, build stronger relationships, improve emotional intelligence, and create a more positive, cooperative, and productive work environment. By applying these skills, organizations can strengthen teamwork, enhance collaboration, and support long-term business success.

By the end of this programme, participants will be able to:

• Identify the root causes of workplace conflicts and manage them effectively.
• Improve communication skills, including active listening, questioning, and assertive communication.
• Understand the basics of NLP communication to reduce misunderstandings.
• Recognize verbal and non-verbal cues to better understand others' thoughts and feelings.
• Build stronger rapport and positive working relationships.
• Develop empathy and emotional intelligence when handling challenging situations.
• Apply practical conflict resolution techniques to resolve workplace issues professionally.
• Generate effective solutions through collaborative problem-solving.
• Remain calm, confident, and in control when managing conflicts and difficult conversations.

The details of the program are as follows:

Interested participants are requested to complete and submit the Registration Form or Google Form https://forms.gle/MWVzTnckzzeodS139 as attached before July 20, 2026.

Fee Details